Big is not necessarily better but the great contractor will have sufficient resources and technical knowledge to install complex security systems.
Ask for references- and call them. It’s a good idea to even visit the reference and see how the system is functioning. Does it look good? Was the install neat and clean?
Ask for licenses- many states and cities require special licenses for security contractors.
Ask to see manufacturers certification and training documents. At least some of the technicians should be factory trained and certified.
Are the techncians neat and clean? Are their trucks neat, clean, and orderly? If the company doesn’t care about appearances- they probably aren’t going to care about you.
Ask about service response time- if you need service- and you will eventually- ask how long after the call is placed can you expect the tech. 24 hours is not unrealistic but it should not be longer unless there are extenuating circumstances.
The least thing you should worry about is the actual time to install the system. It is not unusual to wait up to 8 weeks. Good contractors are busy and in demand- so-so ones are not so keep that in mind. If they agree to come out the next day they are either terrific or horrible- and not too many terrific companies have techs standing around waiting for new jobs.
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